No help! No respect and pathetic customer service

We put in a claim for our ipad almost a week ago. It’s still not sorted. We have called and called with the same line by the end of today such lies! We have had a courier company insistent to pick it up, when Apple itself advised they don’t repair iPads they still wanted another quote, then they cancelled it when we called told us to give it to no one but still we had a courier company call! Their service had been pathetic let’s not mention the claims consultant he has been of no help. We called yesterday asked for a manager and guess what no manager called my husband back!!!!!!! There has been no movement for the pass 2 days!!!!! I think between my husband and I we called them up to 8 times cause we keep getting conflicting answers! So much for helpful!