No help at all

I noticed that the vehicle wasn't accumulating any point via the Discovery drive dashboard within the month of August 2024. I contacted Discovery Insure on the 22nd of August 2024 to find out if there was problems regarding the tracker in the vehicle, the lady that assisted informed me after checking that the tracker unit was working and that they have system faults on there side and once that is resolved the drive dashboard will update correctly.

On the 13th September 2024 I noticed that with dashboard was still not updating although I received a message that the problem was resolved. I contacted Discovery Insure again on this date, but this time I was informed that tracker unit was not working despite the information I received on the 22nd of August 2024. It was then arrange that the unit gets repaired or re-installed on the 17th of September 2024.

On 14th September 2024 upon receiving the petrol cash back I noticed that I noticed that the R30 of the vehicele was not added and that the driver was removed from the dashboard. I contacted Discovery Insure regarding this matter and was informed that the points and money was rejected because that vehicle have past and present a tracker unit installed. This was stated although I was paying monthly for the unit on the insurance policy and receiving driving money / points since the vehicle that was insured at discovery. But according to them and there installer there was never a unit in that vehicle. This is also a concern that Discovery can state that and agree with there service provider despite having the information or confirming it correctly.

The big concern is that once I was done talking to Discovery Insure I contacted the tracker installer directly and confirmed with them that the vehicle tracker unit last was active/working on the 15th of April 2024 and this was due to Discovery Insure issued a "stop billing order". This statement indicated that since 15th April 2024 the vehicle had no tracker unit operating, no recovery of vehicle if it got stollen, no communication if there was a accent with that vehicle.

I would like to know the following from Discovery Insure: • Where is the money of the tracker unit that is indicated on the policy since the unit got cancelled by Discovery Insure. • The driving points and money for the months of August and September 2024 ****il the tracker unit is repaired or replaced) due to the fact that I did question the matter on the 22nd of August 2024 and was given the incorrect information by Discovery Insure. Since then I issued a complaint via my insurance broker no contact has been made with me and also giving my insurance broker nonsense reasons not to resolve this matter despite them being notified about the tracker and indicating the incorrect information. Don’t know what happened to Discovery in the last few months but they are not the insurance they once were.