No fridge for 5 days

Reported my fridge no longer working on Tuesday. Have had one story after another since then. The supplier they appointed is full of excuses. They sent a tech who said the fridge needed a new PC board, confirmed available with supplier all good to go. GREAT - so replace it?! No they must send a damage report to Discovery first which they promised to do asap. 2 days later and lots of calls and Discovery state they have no damage report. This morning the supplier says they have authorization and all good to go and promise to fix the fridge today - yipee. NO - they go to my house and tell my children that they have come to check the fridge and once they have looked at it they confirm the board is faulty and leave. ***? Call them again - oh no, they dont have authorization. I tell them - fine you can go ahead and I WILL PAY FOR IT MYSELF. Oh no sorry, the supplier does not have the board in stock. *** kind of service is this??? If Discovery want to use their own damn providers then they should be communicating with them properly to ensure the job gets done properly and timeously. If I had used my own supplier the fridge would have been repaired on Tuesday. Just to add insult to injury my 18 year old daughter has food poisoning due to the lack of a damn fridge!!!