No feedback with regards to claim

I had a claim that was rejected in May 2018 because I never had all risk specified on my policy. On 5 June I asked if all risk was offered to me when I took out the policy. I was told they need to go back to the recordings and get back to me. On the 4th of July I had no feedback and followed up - they said they would get back to me. No feedback. On the 25th of July I had no feedback and followed up - they said they would get back to me. No feedback. On the 16th of August I had no feedback and followed up - they said they would get back to me. No feedback. I have dealt with the following staff members and team leaders: Martha Manabalala, NosiphoMde, Lunga Macu and Percy Nobela