No feedback - total frustration

I'm terribly disappointed in Discovery. As an ex employee, I still fly the Discovery flag high regarding service and a current member, I'm absolutely shocked by the lack of accountability and feedback.<br> My DQ device was dropped off at my office in August - not installed. Ever since I've attached the device to my windscreen, I cannot locate it in the app. The app is no longer recording trips on my phone. I have called in at least 5 times and on the last 2 occasions I was promised escalations and call backs, neither of which have been forthcoming. The data is distorted and I get told its because my phone is off. I assure you, Bluetooth & cellular data are ALWAYS on, as a result I'm missing out on points and benefits because the app and device are not working properly. In addition, I've received 2 emails saying my insurance history cannot be verified, I've sent the same 2 replies giving the information requested. Why have all these fancy things when you cannot use them or get the necessary help to get them working as they should??