No feedback regarding my queries

Item: Discovery Insure
Rating: 1
Author: Frans O

Sent query on 29/08/2017. I had to request an answer on the 11/09 and received an email on the 13/09 that it has been passed on to the relevant department. Today is the 19/09 and still no answer on my two queries. One query regarding the correct installation regarding 2nd pinlock on sliding doors and the other query regarding personal goals under discovery insure rewards. WRefNo# ********** 684#- -MailRef# ********** 534#

Helpful (0)

Replies (3)

Discovery Insure's replyOfficial

19 Sept 2017, 14:05

Thank you for raising your concerns with us.

Kindly note that we have tried contacting you telephonically.

We have escalated this with the relevant department. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Discovery Insure's reply19 Sept 2017, 14:05

Official

Thank you for raising your concerns with us.

Kindly note that we have tried contacting you telephonically.

We have escalated this with the relevant department. Feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

Frans O's updateReviewer Update

22 Sept 2017, 08:12

I received an answer regariding one of my queries yesterday. The second one (sliding door) has still not been answered. This is now more than three weeks since my first email requesting answers to my queries.

Frans O's update22 Sept 2017, 08:12

Reviewer Update

Discovery Insure's replyOfficial

22 Sept 2017, 14:49

Good day Frans

One of our Sales Managers has been trying to contact you. Please advise us on a suitable time to contact you.

We apologise for any inconvenience caused.

Regards

Preveshen
Discovery Insure

Discovery Insure's reply22 Sept 2017, 14:49

Official

Good day Frans

One of our Sales Managers has been trying to contact you. Please advise us on a suitable time to contact you.

We apologise for any inconvenience caused.

Regards

Preveshen
Discovery Insure