No feedback or response to client's query

client called in numerous times to the DQ track department telling them about the problem he is having with his car not starting. the Dq track was draining a lot of power thus affecting the battery. this continued until the client had to take the car to Landrover to get the problem checked. he was told the dq track was draining a lot of power and had damaged the battery. he had to replace the battery. after this he called Discovery so that they can send their technician to assess. the assessor only came out on Tuesday and then told them the DQ track is only pulling 0.3 and there is nothing he can do, then he just left. the client was baffled as to why there will be such a huge discrepancy between the report from the manufacturer of the car and the Discovery technician. although the client has put a new battery, he is scared to move the car out of the dealership and he has been told the battery will be damaged again. now he has been waiting for feedback from Discovery on what they have to do with their tracker yet no one is making this a priority. the client is left without a car as he does not want to damage the new battery again. Discovery has to make this a priority and remove