aN
awelani N

1 reviews | Active since Nov 2013

01 Oct 2020, 21:30

No feedback or resolution

I still have had no resolution to my issue which I raised more than a week ago, nor there has been any feedback.

Your customer service contact center service is still non existent

0
Replies (3)
aN
awelani N's update02 Oct 2020, 10:32
Reviewer Update
Please advise why this is an ex-gracia payment if it it what was owed to me in any case?
aN
awelani N's update02 Oct 2020, 10:37
Reviewer Update
It it materially incorrect and misleading to refer to this payment as exgratia.. The payment is due to me as I did not get cash back payments for the two preceding months. I am struggling to reconcile myself to how you arrived at exgratia really
Discovery Insure
Discovery Insure's reply02 Oct 2020, 10:55
Official
We understand your contention and this is to fast word the process j& payment resolution as the amount is overdue to you while we are addressing the technical error.