No feedback or answers after claim

Please explain to me how Discovery is allowing the fact that; A. I was not even driving 5 km's per hour, yet the damage of the vehicle is over R102 000? Now there are even more parts that need to be ordered?? How are you fixing this vehicle then and not writing it off???? B. Now, because of poor planning (Discovery taking a week to approve a claim, panel beater having to order additional parts almost TWO WEEKS after the claim was already approved) I have to be patient and wait and be happy with the fact, that come the 12th of December (which would then be a month since the incident), I have no transportation!!! This is utter *******! I cannot believe that it can possibly take this long. Either your service provider is taking you for a massive ride or you guys really don't care for your clients. I expect the panel beater will be closing over the festive period, which means it may take another month for me to get my vehicle back. This is completely unacceptable! I need a delivery date for my vehicle and I'm sorry, but these if's and maybe's don't cut it anymore. As my Insurer, I need definite answers and I need them urgently!