No Feedback on Claim 858430

Submitted Claim in Dec 2014, asked response for 10 Jan after holidays. Since then contacted Discovery again on 17th of March - but no contact was made from Discovery's side. We did the car assessment, but again no contact from Discovery.<br> Called Natasha last week, she was completely unable to assist and only refered me to Clement who is dealing with the case. However Clement did not contact me. She mentioned the requirement of the previous policy number?<br> Called again on the 28th, spoke to Jen-ear who confirmed the claim will be authorized and I will be contacted by the repair centre.<br> Today called again, spoken to Taryn. She was helpful, but advised that stil not authorized and pervious insurer details are still missing onfile. I advised her that I will log the issue with Hello Peter.<br> Clement then suddenly called, and tried to convince me that he was unaware of my claim as the claim was closed - to avoid negative stats! And that I needed to reopened the claim...surely after numerous calls to follow up and after taking my car for the assessment the claim should have been OPEN? He also claimed he was not aware of my querie son the claim over the last week.<br>