No feedback on claim

Lodged a third party claim with Discovery insure. The claim advisor that assisted me is Nonkululeko Kolanisi. She is absolutely useless. Does not give feedback nor does she respond to emails. If I need to feedback on my claim, I have to reach out to my contacts at Discovery and then only do I get feedback on the claim if management is cc'd on the mail. I work for Momentum and I can guarantee that our claims advisor are much more competent then she is.