No Feedback, No settlement, Poor Service

I recently lodged a claim with Discovery on a motorcycle. I was informed by Dee Dee that the bike was going to written off due to the cost of the repairs and we wold be paid out. I was then informed that the bike was only valued at R18 000 even though we had insured it for R27300. When i queried why the difference in the amount, I was told that Discovery actually devalues both my vehicle and motorcycle every single month! I went online the evening before i lodged the claim and double checked my policy which clearly states that the motorcycle is insured for RETAIL value and the amount of R27300 was still showing online against the motorcycle. I also informed Discovery that the bike had custom work done and should be insured for more (which i disputed when i transferred my insurance in 2014). We have repeatedly asked Dee Dee to send us proof of the valuation she says she has, for an email refusing to honour our claim of R27300 and also the required documents we would have signed if we agreed to the pathetic payment of R18000 less R3000 excess! We have now been waiting over a month for this matter to be resolved and still Dee Dee does nothing. Now it's Insurance Ombudsman time!