No feedback, no service with regards to motor vehicle claim

Last week Friday I had a motor vehicle accident. My car was towed in and a claim was logged by your roadside assistance department. I received an sms that my claim has been handed over to Lesego Makoele and my claim number is ***. Since then I have not received any feedback from Discovery about my claim. Nobody phoned me requesting information about the accident or even requested the accident report number. I phoned yesterday morning and after holding the line for nearly 10 minutes my call was answered and I requested to speak to Lesego, but the consultant told me that they cant put me through because the call will get cut. He told me that he will send a request for the responsible person to give me a call, but never received any call or feedback. I only received an e-mail with exactly the same words like in the sms I received last Friday. I sent two e-mails yesterday requesting for assistance but it seems like the e-mails are being ignored or not attended to. Is there anybody who is willing to assist me because it seems I wont get any assistance whatsoever. It seems you only have a sales department to get new sales, a debit order collections department and a roadside assistance department but no claims department