No feedback, no follow-up, no support. No service.

After submitting my claim I have had the following experience:

I was told that my vehicle would take 12 working days to complete and that I was provided with 30 days car rental.

No one from the service provider (Frank's Coachworks) or Discovery contacted me to follow-up regarding progress of my vehicle. I've had to spend hundreds of rands making phone calls. The service provider's phone was often not available and the cellphone number provided referred me back to the landline, which was not answering. Discover's App and website provided no updates that I could follow-up on.

When I eventually got through to the service provider they kept pushing up the date. They have now reached 22 working days, which has exceeded the 30 day period of car hire.

Each time I've called this week and last week I was told. "It will be ready in 2 days" or "it will be ready tomorrow". Discovery has also not followed up with the car rental company and I needed to call them each time to request an extension, from 14 days, all the way to the 30 days.

I am now without a vehicle for 3 days, cannot book work and unable to see to daily requirements. I have been told today that I will not have my vehicle for the weekend either. That will be 35 days that my car is at the service provider. This is the worst service that I have ever experienced and I will likely cancel my car, house and life insurance with Discovery.