No Feedback / no customer service

After putting my claim in on the 16 March 2018, & taking my vehicle in to the repairer on the 22 March 2018 I have had not 1 form of feedback form discovery Insure other than "A rate the Repairer survey" to date my car is still not fixed properly and as usual I had to did all the phoning around, even after putting a complaint in after my car was not fixed properly, the only email I received back from "Discovery vehicle Management" was for the assessor/Company to get back to me urgently, which I'm still waiting on 2 weeks later. Shocking