ZM
Zandile M
1 reviews | Active since Feb 2018
15 Feb 2022, 15:07
No feedback, no customer care
Ever since I got a car in 2015, I have never had a claim. I got into a pothole on the 18th of December, my car was towed to East London, since now I haven't my car yet. The Panel Beaters are telling this and that. It's been 2 months now, I'm sure it's going to month 3. I am so frustrated and stressed. The claim consultant is not giving me any feedback about my car. I have children that goes to school, I don't have a car, where as I'm paying for insurance. It seems like Discovery does not care about their clients. I'm in Cape Town, I don't know when I will get my car. I'm stressed. This is not on. This is so unfair.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
15 Feb 2022, 15:21Good Day Zandile
Thank you for raising your concerns with us. We will look into the matter and provide feedback in due course.
Regards,
Discovery Insure
Thank you for raising your concerns with us. We will look into the matter and provide feedback in due course.
Regards,
Discovery Insure
Discovery Insure's reply15 Feb 2022, 15:21
Official
Good Day Zandile
Thank you for raising your concerns with us. We will look into the matter and provide feedback in due course.
Regards,
Discovery Insure
Thank you for raising your concerns with us. We will look into the matter and provide feedback in due course.
Regards,
Discovery Insure
ZM
Zandile M's updateReviewer Update
21 Feb 2022, 09:3118th February has been month 2 without a car, that I'm paying for and has been paying insurance for ever since I joined Discovery Insure .
I'm very frustrated emotionally and financially. I had to pay R53 for Uber, for my daughter this morning.
Please next time you decide to call and give me an update, tell me when will my car be delivered to me in Cape Town. That's all I want to know now.
I'm very frustrated emotionally and financially. I had to pay R53 for Uber, for my daughter this morning.
Please next time you decide to call and give me an update, tell me when will my car be delivered to me in Cape Town. That's all I want to know now.
ZM
Zandile M's update21 Feb 2022, 09:31
Reviewer Update
18th February has been month 2 without a car, that I'm paying for and has been paying insurance for ever since I joined Discovery Insure .
I'm very frustrated emotionally and financially. I had to pay R53 for Uber, for my daughter this morning.
Please next time you decide to call and give me an update, tell me when will my car be delivered to me in Cape Town. That's all I want to know now.
I'm very frustrated emotionally and financially. I had to pay R53 for Uber, for my daughter this morning.
Please next time you decide to call and give me an update, tell me when will my car be delivered to me in Cape Town. That's all I want to know now.