No feedback from the claim specialist

I had a terribly incident happened last year (fire), and when submitting my claim to Discovery the feedback was actually very quick. They've sent an assessor out and he took the stuff that got damaged but thereafter I really struggled to get feedback.<br> <br> They've appointed a claims specialist and I had to go and do most of the work myself (I offered to cause she was really busy) I got quotes and had to beg for feedback. Now its 4 months later and the table and chairs is still not replaced or repaired. <br> <br> Discovery usually gives feedback in days, this war really disappointing service.