GS
Gerard S
1 reviews | Active since Feb 2012
14 Jul 2025, 11:56
No feedback for claims
I claimed from my insurance on 30 June for swimming pool damages, claim was approved and mails was sent for extra info and yet no communication or feedback, documents was sent back with ample time to pay out claims and yet nothing was done and now it is another 72 hrs, in the meantime I am the one sitting with a green swimming pool which is leaking water and costing me money. Worst service I have had so far.
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Replies (2)
Discovery Insure's replyOfficial
14 Jul 2025, 12:05Good day Gerard
Thank you for bringing this to our attention and please accept our sincerest apologies for the lack of service you've received. We'll follow up with the claims team and revert with feedback as soon as possible.
Kind regards
Discovery Insure
Thank you for bringing this to our attention and please accept our sincerest apologies for the lack of service you've received. We'll follow up with the claims team and revert with feedback as soon as possible.
Kind regards
Discovery Insure
Discovery Insure's reply14 Jul 2025, 12:05
Official
Good day Gerard
Thank you for bringing this to our attention and please accept our sincerest apologies for the lack of service you've received. We'll follow up with the claims team and revert with feedback as soon as possible.
Kind regards
Discovery Insure
Thank you for bringing this to our attention and please accept our sincerest apologies for the lack of service you've received. We'll follow up with the claims team and revert with feedback as soon as possible.
Kind regards
Discovery Insure
GS
Gerard S's updateReviewer Update
14 Jul 2025, 12:33After this ordeal I am thinking of moving my insurance to another company, I have been a loyal customer for many years.
GS
Gerard S's update14 Jul 2025, 12:33
Reviewer Update
After this ordeal I am thinking of moving my insurance to another company, I have been a loyal customer for many years.