NO FEEDBACK-claim ***

On the 18/01/2016 I met in an accident, I was bumped in the back by another driver. Discovery insure was notified of the accident shortly thereafter. It is a month later and I still trying to get my claim finalized by Discovery Insure. They are refusing to authorize the rental of an automatic rental car although I drive an automatic car. How ludicrous to ask me almost 9 years later to drive a manual rental car as your sale representative failed to advise us correctly when we took out this policy, surely if you can see that the make of my vehicle is an automatic car, I would require an automatic rental? This is my first claim and the pathetic service has made me think twice about looking for alternate service providers for my insurance, medical aid and life policy. If i do not follow up daily with the claims administrator and most days I do not even get a response, I receive no feedback on the matter. I shudder to think if my car was in an undriveable condition, I would be stranded for transport for almost a month or more!