No feedback- bad customer service!

<p>Here I am 3 months after my family experienced a hijack still waiting for answers from Discovery insure. The car insurance plan includes traumma counseling but since a child was involved we were referred to a child psychologist. Afterwards, we were shocked to see that money was deducted from our health plan. I have contacted Discovery on several occassions and queried this but no answers till today. Let me just say, overall I had a very bad experience with how Discovery dealt with this whole hijack ordeal. I accumulated a huge phone bill as I had to follow up on every bit of information. Even on the day of hijack no phone call or anything. Their adverts are misleading!</p>