NO FEEDBACK AND POOR CUSTOMER SERVICE

SO I HAVE HAD AN ACCIDENT WITH MY CAR AND STARTED THE CLAIM PROCESS. THE CLAIM HAS SINCE BEEN APPROVED, BUT THE AGENT IN CHARGE FAILS TO GIVE ME FEEDBACK. I HAVE THE REPAIRER EMAILING ME FOR APPROVAL OF EXTRA COST, WHY THE HELL AM I INVOLVED IN THAT PROCESS, I CANNOT APPROVE EXTRA COST? <br> <br> DISCOVERY, YOU SHOULD PROVIDE YOUR CUSTOMERS FEEDBACK AS TO TIMELINES, A DAMAGED VEHICLE IS A TRAUMATIC EVENT FOR THE OWNER, YOU SHOULD HAVE COMPASSION AND KEEP US INFORMED. THE SO CALLED DEDICATED AGENT DOESNT EVEN KNOW THE PARTICULARS AROUND MY ACCIDENT I HAVE TO REMIND HIM ALL THE TIME. IF YOU CALL A CUSTOMER BE PREPARED AND HAVE ALL THE FACTS.<br> <br> I HAVE PROVIDED YOU WITH EVERYTHING REQUIRED, BUT YET YOU DRAG YOUR FEET, ITS NO WONDER PEOPLE HATE THE CLAIM PROCESS. YOU BOAST TO SAY YOUR CLAIM PROCESS IS QUICK AND EASY, BUT YET I FIND SLOPPY AND DIFFICULT.<br> <br> YOU HAVE HAD MY VEHICLE FOR 17 DAYS ALREADY AND YET NOTHING HAS BEEN DONE. YOU REALLY SHOULD GET YOUR FINGER OUT YOUR BEHIND AND TREAT YOUR CLIENTS DECENTLY.