No Feedback after Claim submitted
Good day.
I completed a claim to repair a cellphone on my policy last week. I have not received any communication since then. I have tried phoning and emailing Tshepiso who is apparently the assigned consultant without any luck. I am at a point where i am going to cancel my insurance policy at discovery, I have paid all of my insurance premiums to date. Cant believe a big company like Discovery is this useless
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Replies (1)'s updateReviewer Update
01 Dec 2020, 07:54Customer Services phoned me yesterday and Stated that Tshepiso Mazibuko who was assigned the task to assist with my claim was not available. He stated that a consultant will phone me within the next hour. Guess what. I still have not been phoned , nor assisted , nor given feedback with regards to my claim. This is absolute horrible service from Discovery. We get harassed if a monthly premiums are missed , but when a claim is submitted then they cant even give proper service.
's update01 Dec 2020, 07:54
Reviewer Update
Customer Services phoned me yesterday and Stated that Tshepiso Mazibuko who was assigned the task to assist with my claim was not available. He stated that a consultant will phone me within the next hour. Guess what. I still have not been phoned , nor assisted , nor given feedback with regards to my claim. This is absolute horrible service from Discovery. We get harassed if a monthly premiums are missed , but when a claim is submitted then they cant even give proper service.