No feedback after almost a week

<p>I phoned Discovery Insure (Vehicles & Cashback) last week on Wednesday to enquire why my cashback on fuel has significantly reduced the last 3 months. I spoke to agent Ntstetsa and I explained my challenges to her. When she checked we established that the Cashback Card we received for my wife’s new vehicle in January was never activated even though we definitely activated the card by sms from both our numbers when we received it at the end of January. (We never received confirmation sms) Agent Ntsetsa committed to checking this out for me and getting back to me and also checking how and when I can be refunded the outstanding cashback owed to me since January. She still confirmed my cell number and email address. What I don’t understand is why the card still works when you use it at a garage? Shouldn’t it warn you the first time you use it that this card has not been activated? Additionally, it has been almost a week and I haven’t heard anything. It is frustrating when commitments of at least feedback is made and not followed through with. Why should I have to follow-up if she said she would call or email me? </p>