No Feedback

My wife had a minor incident with her vehicle at work on Wednesday 23/03/2022, the claim was logged via the Discovery app the very next day on Thursday 24/03/2022 at 9am and I received a generic email a few minutes later, on Tuesday 29/03/2022 at 10am I sent a follow up email requesting feedback and later that same day at 2pm I sent another email asking that me email at least be acknowledged, today 30/03/2022 at 2pm and again at 4pm I sent another follow up email requesting to be contacted and I am yet to be contacted by a Discovery representative. What does it take to get contacted by a discovery representative, even if it is just to say that the is a delay or a backlog of claims. Eon Greeff Claim No: ***