1 reviews | Active since May 2016
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<p>Good day</p> <p> </p> <p>policy number *** Claim Number ***</p> <p> </p> <p>On the 16th May 2016 my car was bumped into by one of your client</p> <p>I asked her to lodge a 3rd party claim since she was the one at fault and i don’t have insurance ...i sent 7 emails to *** .no email response or an email acknowledgement to say an email was received and someone will be assigned ...i emailed all the documents as stated on the website under 3rd party claims ....i need urgent assistance with this claim...</p> <p>It is impossible to speak to a manager to get some closure on this claim and get my car repaired. I would really appreciate some help here. Very frustrated</p>
Thank you for your comment.
We have escalated the concerns raised with our Legal team and they have confirmed that with the 48 hours SLA on the mail they have responded to the first email you sent.
The claim against our client has been registered and is being processed. We however wish to confirm the process works a bit different from what you understand. Discovery Insure is not bound by any agreement between you and the client, we still need to confirm first if there's any legal negligence on the part of our client and to what degree. Also to what degree you may be liable. Once this has been determined, we will communicate a decision from our side to which if unfavorable you may dispute.
The dispute process if we reject the claim, will be communicated. In the same manner, should we approve your claim against our client, the indemnity process will also be communicated.
We this stage we will appreciate your patience in allowing our processes to unfold as none can be circumvented.
Kindly accept our sincere apologies for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We have escalated the concerns raised with our Legal team and they have confirmed that with the 48 hours SLA on the mail they have responded to the first email you sent.
The claim against our client has been registered and is being processed. We however wish to confirm the process works a bit different from what you understand. Discovery Insure is not bound by any agreement between you and the client, we still need to confirm first if there's any legal negligence on the part of our client and to what degree. Also to what degree you may be liable. Once this has been determined, we will communicate a decision from our side to which if unfavorable you may dispute.
The dispute process if we reject the claim, will be communicated. In the same manner, should we approve your claim against our client, the indemnity process will also be communicated.
We this stage we will appreciate your patience in allowing our processes to unfold as none can be circumvented.
Kindly accept our sincere apologies for the frustrations experienced.
Regards,
Sekgobola
Discovery Insure