1 reviews | Active since Jan 2016
No feedback
From the start of this claim on 24 Nov 2015 I had to call the call center or service providers to find out what the state of the claim is. Most of the issues are handle, but I still did not receive my furniture back that went for repair. There is also a discrepancy on the list that Beverly supp**** and the list of what was taken from my home.<br> <br> On 24 February 2016 9:53 I sent her my list with reference to the Silvex list that does not corresponds with my list of what was taken. <br> <br> On 29 February 2016 at 13:31 I sent her an email asking when my claim will be finalised.<br> <br> On 7 March 2016 at 11:39 I phoned the call center and asked to speak to her. Awelane answered and said she will send her an email to call me.<br> <br> On 8 March 2016 at 15:35 I sent her an email requesting to know when the list will be finalised.<br> <br> On 9 March 2016 at 14:15 I sent her an email again requesting feedback.<br> <br> On 9 March 2016 at 14:18 I phoned the call center again and asked to speak to her. Again Awelane answered. She tried to get hold of her and mentioned that she was not at her desk. Awelane committed to send Beverly an email to contact me.<br> <br> In none of these instances had I any feedback from Bevery
We are concerned by the lack of feedback and help that you have not received regarding your claim.
Please allow us the opportunity to remedy this problem by following up with our claim team, so as to provide you with feedback promptly.
Regards,
Sakhe
Discovery Insure
We are concerned by the lack of feedback and help that you have not received regarding your claim.
Please allow us the opportunity to remedy this problem by following up with our claim team, so as to provide you with feedback promptly.
Regards,
Sakhe
Discovery Insure
