No feedback!!

My claim was handled very well until it came to getting back my car. My car is in another city and they would organize for it to get back to me. I was following up with the panel beaters and was told the car was ready by Wednesday morning but couldn't get hold of someone from discovery. I called to follow up with discovery & told them that I needed the car by this weekend as it was already 6 weeks and don't have a car. All went well and Tshepo told me not to pay the excess until he can confirm how to go from there and will call me back later that day. From Wednesday till today I have made around 6 calls to him because he isn't following up with me, NEVER calls back and every time he sends the message through someone else AFTER I call him on how to proceed. He never replies to me and just doesn't do anything until I keep calling him. This is extremely unprofessional and why must I keep organizing all the details, when it isn't even my job. I had to do everything and try to get my car back in time. He just didn't care about the client.<br> <br> Secondly, I am still waiting for the R700 to be payed back into my account for the avis car rental that was promised but just don't get any feedback?