NO FEEDBACK

I have a claim in with Discovery Insure since last year November. The vehicle has been written off. The vehicle sat at a panelbeater through the entire festive period. It now needs to go to the salvage yard, for the claim to be finalised. I have been trying to get hold of Tumi since Monday to try and find out where we are in the process. She has not responded to an email I sent her on Monday. She has not responded to a message I left for her yesterday. I phoned today to speak to a supervisor/manager, but no-one was available. I ended up speaking to yet another consultant. She told me she spoke to Tumi, and the process to recover the vehicle is underway. Is it too difficult to contact me and feed back to me?<br> Really Discovery. I expect better service from a company such as yours.<br> Not a happy chap!!!!!<br> Please don't reply with platitudes. Get the damn job done!!!