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---------- Forwarded message --------- From: Johan Jacobs <***> Date: Thu, Feb 23, 2023, 20:51 Subject: Fwd: Welcome to FGro and congratulations on choosing the best insurance option for you! [29DOCIU] To: <***>, <***>, <***>

Good Day Discovery,

Regarding the below cancellation, your broker hasn`t acknowledge of provided me with feedback, if they run the debit order after I`ve cancelled this policy then I will log a claim against them, I`ve cancelled this policy a day after I`ve taken it up,

Please make sure this policy is cancelled and no debit order should run on the 28th of this month,

Thank You,

Johan Jacobs - Identity Number: ***, contact numbers: ***

---------- Forwarded message --------- From: Johan Jacobs <***> Date: Wed, Feb 22, 2023 at 11:10 AM Subject: Fwd: Welcome to FGro and congratulations on choosing the best insurance option for you! [29DOCIU] To: <***>

Good Day,

Regarding the home contents that I`ve joined with you, I would like to cancel it with immediate effect, because I got the same/more benefits from Outsurance with a lessor premium with the same benefits and seeing I'm still under the cooling off period please cancel it,

Thank You,

Johan Jacobs - Identity Number: ***

---------- Forwarded message --------- From: FGro Red Customer <***> Date: Tue, Feb 21, 2023 at 10:33 AM Subject: Welcome to FGro and congratulations on choosing the best insurance option for you! [29DOCIU] To: *** <***>

Dear Johan

Welcome to FGro Red and congratulations on choosing Discovery Insure! As a mandated representative of Discovery, our goal at FGro is to ensure you get maximum value from your Discovery Insure policy.

To do this we work to keep your premiums competitive, and the cashbacks and other benefits flowing back to you.

Getting your pre-inspection done

You can easily complete your Pre-inspection by doing a multipoint check at Tiger Wheel and Tyre or by using the Discovery App. It is important that you complete this, and the process using the app requires that you take five photographs of your vehicle(s) using your phone and the app.

To do this install the Discovery App on your smartphone and register. On the main page select Car and Home Insurance, then scroll down to the Self-service section and select Pre-inspections. Click on the vehicle and follow the five simple steps to complete the pre-inspection.

Call us on *** if you are unsure of any step!

Your policy information and key contacts

Discovery Insure will have sent you a policy schedule and from time to time you will receive other information from them. If you have any questions, please don’t hesitate to call or email us.

FGro Red

Tel and WhatsApp

***

***

For any help or queries (Mon – Fri, 8am – 5pm)

Discovery Insure

***

***

Option #2 for any queries

Option #3 for emergencies

Your policy number

*** Your Vitality Drive number

*** Policy inception date

Ongoing debit date

2023-02-28

Finally, at this testing time…

From all of us at FGro, as a small business, thank you for your support today and in the future – you make a difference to the fifty staff working at FGro. Siyabonga, enkosi, dankie, kea leboha, thank you.

In return we look forward to making your insurance as painless as possible and working with you to get the most back from Vitality Drive every month. For now, stay safe and well!

Regards,

Stuart and John

***

***

‘FGro (Pty)Ltd is a juristic representative of Discovery Life Limited. Discovery Life Limited, registration number ***, is a registered long-term insurer, and an authorised financial services and registered credit provider, NCR Reg No. NCRCP3555. Product rules, terms and conditions apply.’

Getting the most value from your policy – figuring out Vitality Drive

Getting maximum value begins with you getting engaged with your Vitality Drive. We’ll guide you through this.

Your easiest start is to go to the Discovery website (https://www.discovery.co.za/portal/) and register.

Have a look at your Vitality Drive Dashboard (https://www.discovery.co.za/car-and-home-insurance/vitality-drive-dashboard), scroll down to do the Online Driver assessment (it takes 5 minutes) and start your online EyeGym training. Download the Discovery Insure and Discovery Apps for your phone to track your driving skills after each trip. Note: the online dashboard updates monthly, the app immediately. As soon as you can, visit Tiger Wheel and Tyre where you will:

collect your Vitality Drive card (they'll link it for you) collect your DQ track sensor (smartphone enabled) collect your free cellphone screen savers (if you have personal possessions covered) complete your multi-point check to earn up to your first 150 Vitality Drive points (this costs R95)! complete your vehicle pre-inspection (if you haven’t done it on the Discovery App) (if you are not a Vitality Drive member, you will need to complete your pre-inspection by uploading photographs of your vehicle into the Discovery App)

Click to find your nearest TWT branch: https://www.twt.co.za/store-locator

Remember - you need to get your vehicle pre-inspection done within 5 working days! This is NB!

Customer Services Tel & WhatsApp: *** *** www.fgro.co.za

After Hours Discovery Insure: ***

‘FGro Red (Pty) Ltd is a juristic representative of Discovery Life Limited. Discovery Life Limited, registration number ***, is a registered long-term insurer, and an authorised financial services and registered credit provider, NCR Reg No. NCRCP3555.

Product rules, terms and conditions apply.