kS
kallan S
1 reviews | Active since Mar 2017
08 Aug 2019, 09:32
No feedback
Worst claim experience received from a consultant who is never available always on a "call or tea break". I have never spoken to him since my claim was lodged on the 24/07/2019 as he is never available.
I was promised that I would get my cash settlement on Monday 04/08/2019 I called yesterday to follow up only to be advised that the payment was not processed at all.
I work in insurance and this is not the service I would render to a client.
Complaint Against: Olifile Majake Claim No: ***
Helpful (0)
Replies (1)0
Replies (1)
Discovery Insure's replyOfficial
08 Aug 2019, 10:48Good day Kallan
We note your distress and can advise that the payment has been expedited with our finance team.
Kindly accept our sincerest apology for the poor service rendered by one of our own.
A resolution has been sought with the relevant team.
This payment will take 72 working hrs. to reflect from the drafting of this response.
Regards
Discovery Insure
We note your distress and can advise that the payment has been expedited with our finance team.
Kindly accept our sincerest apology for the poor service rendered by one of our own.
A resolution has been sought with the relevant team.
This payment will take 72 working hrs. to reflect from the drafting of this response.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply08 Aug 2019, 10:48
Official
Good day Kallan
We note your distress and can advise that the payment has been expedited with our finance team.
Kindly accept our sincerest apology for the poor service rendered by one of our own.
A resolution has been sought with the relevant team.
This payment will take 72 working hrs. to reflect from the drafting of this response.
Regards
Discovery Insure
We note your distress and can advise that the payment has been expedited with our finance team.
Kindly accept our sincerest apology for the poor service rendered by one of our own.
A resolution has been sought with the relevant team.
This payment will take 72 working hrs. to reflect from the drafting of this response.
Regards
Discovery Insure
Best regards,