No Feed Back!!!! Waiting forever!!!!

I got my vehicle back on the 15th January 2016, I was happy with the fast work from Discovery and the Panel beaters. But when I got my vehicle back my sound system, fuse cover was gone, and my seat cover was broken. I've send Sned an email on the 18th January 2016 about this problem. But she didn't come back to me. So I emailed my broker on the 25th January 2016 about this, Sned phoned me the 27th January 2016 and asked me to get quotes for my sound system and covers. I've send the quotes on the 29th January 2016. Then heard nothing again after I've send emails for a update, but nothing. <br> <br> On the 12th February 2016 I got an Settlement breakdown I needed to sign, But it was the wrong settlement breakdown, and Sned would have sent me the right one to sight, Since today (22 February 2016) still nothing.<br> <br> What should I do to get a response from anyone? I keep on emailing and nothing. I think I'm going to move insurance if I don't get an answer today.