1 reviews | Active since Jun 2010
No feed back, bad service....list goes on
23 Days and counting to Replace a front bumper and one spot light<br> My claim administrator (Tarryn Marais) at Discovery Insure is not contactable. I have placed in excess of 20<br> telephone calls to her number ***. Even emailed her to call me.. Nothing.<br> <br> Was referred to another administrator by the name of \Minogue". This was on the 15th of September.<br> She would follow up and give me an update later that day... Surprise Surprise... Its the next day and Im still waiting.<br> <br> Avis has contacted me via SMS to return the rental... Now what....<br> And to top things off... My premium was increased by R400-00 Still waiting for the sales guys to get back to me on this.<br> It has been 5 Days now."""
We sincerely apologise for the manner in which this claim has been handled thus far but we have been informed that Calvin Griffith has contacted you this morning to assist with the above.
We will follow up with him to make sure that all is in order.
In addition we have requested for a timeline on this claim and if there is a delay on our end we will extend the car hire. We will send you confirmation during the course of today.
In conclusion the R360.88 increase to which you are referring is your annual increase for this year. We have referred this increase to our pricing department for review and they have confirmed that in light of your risk profile we will not be able to reduce that increase.
Kind Regards
Kesh Bassdhev
We sincerely apologise for the manner in which this claim has been handled thus far but we have been informed that Calvin Griffith has contacted you this morning to assist with the above.
We will follow up with him to make sure that all is in order.
In addition we have requested for a timeline on this claim and if there is a delay on our end we will extend the car hire. We will send you confirmation during the course of today.
In conclusion the R360.88 increase to which you are referring is your annual increase for this year. We have referred this increase to our pricing department for review and they have confirmed that in light of your risk profile we will not be able to reduce that increase.
Kind Regards
Kesh Bassdhev