No existing service

I have had the unfortunate experience of having to make 2 claims against 2 vehicles over the past few months. One was my fault the other was a taxi that skipped a red robot and hit my sons car. The first claim went in on the 19th of November 2014. The panel beaters insist that they are still waiting for the approval from Discovery to go ahead with the repairs. My sons cars accident took place on the 8th of January 2015 and the car was towed away by Discovery. On the 21st of January 2015 approval was received for the repairs to go ahead. When I phoned the panel beaters this morning they say they are still awaiting approval. This is 2 different claim agents so can't be put down to one person and 2 totally different panel beaters. My son and I are sharing a car at the moment because my car can be driven. It is extremely inconvenient. I so wish I had stayed with Outsurance. I never had an ounce of trouble with them but I was lured by the stupid petrol cash back. Have you looked how many BP garages are around? Well it certainly was not worth moving I would rather have the service and efficiency of Outsurance than some mediocre loyalty scheme.