No empathy Lack or No correspondence/communication

Good Day On the 24 December I logged a theft claim of my house. I have provided all information as per request from the consultant Manasseh Plaatjies. Last week Wednesday 9 January I received a call from a team leader Zime Mndaweni asked if I managed to send the quotes etc, she then requested that I send her the info as well. On Friday the 11 January I sent an email through requesting asking for any updates. I had no reply I then phoned and they informed me that they would get back to me by close of business that Friday. Saturday 12 January I sent another email through and I received no reply and no acknowledgment Monday 14 January I sent another email through no reply and no acknowledgment.Tuesday 15 January sent another email, no reply no acknowledgment. I then called in and they said they would get back to me. However I am still waiting for some form of acknowledgment reply to what exactly is happening. I am at the point where I am thinking of taking all my insurance policies investments and medical aid to another company that want me as a client. Wednesday 16 January no contact was made I therefore phoned to follow up and once again get told by another consultant Thando that by end of business today they will make contact with me, I asked her what time that would be and she said 18h00. And it is now 20h40 and no communication in any form has been given or provided by any team leader naming Zime/Jacky or any consultant Manasseh . I am sure if any of them were in the same situation as I am they would feel neglected. I am just a Client that is in need of answers as this horrific event that has taken place in my families life has affected us in far many more ways now. As I am constantly making an effort to call in everyday and/or sending emails, leaving voice messages on Team Leader Zime Mndaweni landline and yet not reply from the Doscovery Team. Thanks for making this horrific event a memorable one for us.