jJ
jacquesr J
1 reviews | Active since Jul 2009
02 Mar 2026, 14:54
No E-Natis Refund from Discovery IFA (Insure Funder Account)
Good day,
One of the advantages of the Discovery IFA (Insure Funder Account) account is the refund of license fees paid for E-Natis payments. I submitted the paid Natis receipts on 03-Feb-2026 and was initially told it would take 5 to 7 working days for the refund to be processed. It is now 02-Mar-2026 and after logging numerous calls with their helpdesk, I have made no progress. They are not answering my questions as to why this take so long and why the refund has not been processed. Furthermore, I was told that I cannot speak to the department processing the refund. I am frustrated. I would like the refund processed ASAP and I also want to know what the hold-up is and who is accountable for the delay.
Regards, Jacques
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
02 Mar 2026, 15:02Good day
Thank you for bringing this matter to our attention.
We sincerely apologise for the delay in processing your E-Natis license fee refund and for the lack of clarity provided regarding the status. We understand your frustration, especially as the initial turnaround time has been exceeded.
Please be assured that your query has been escalated for urgent investigation. We will request feedback on the reason for the delay and ensure that the refund is prioritised. A representative will contact you shortly to provide an update.
Thank you for your patience and understanding.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We sincerely apologise for the delay in processing your E-Natis license fee refund and for the lack of clarity provided regarding the status. We understand your frustration, especially as the initial turnaround time has been exceeded.
Please be assured that your query has been escalated for urgent investigation. We will request feedback on the reason for the delay and ensure that the refund is prioritised. A representative will contact you shortly to provide an update.
Thank you for your patience and understanding.
Regards
Discovery Insure
Discovery Insure's reply02 Mar 2026, 15:02
Official
Good day
Thank you for bringing this matter to our attention.
We sincerely apologise for the delay in processing your E-Natis license fee refund and for the lack of clarity provided regarding the status. We understand your frustration, especially as the initial turnaround time has been exceeded.
Please be assured that your query has been escalated for urgent investigation. We will request feedback on the reason for the delay and ensure that the refund is prioritised. A representative will contact you shortly to provide an update.
Thank you for your patience and understanding.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We sincerely apologise for the delay in processing your E-Natis license fee refund and for the lack of clarity provided regarding the status. We understand your frustration, especially as the initial turnaround time has been exceeded.
Please be assured that your query has been escalated for urgent investigation. We will request feedback on the reason for the delay and ensure that the refund is prioritised. A representative will contact you shortly to provide an update.
Thank you for your patience and understanding.
Regards
Discovery Insure
jJ
jacquesr J's updateReviewer Update
03 Mar 2026, 09:45Good day,
Monica from Discovery Insure contacted me. Discovery told me that they will not process the IFA refund because I did not use the eNatis online platform.
On the adds this is not specified.
On the government site (link below), eNatis description is:
https://www.policeroadstransport.fs.gov.za/?page_id=1381
"What is eNaTis?
The National Traffic Information System (eNaTiS) is the official register for all vehicle, driving licence, contravention and accident data.
"
On Discovery's website:
https://www.discovery.co.za/assets/discoverycoza/financial-advisers-zone/insurance/insure-funder-account.pdf?msockid=38e81ec417***a***d16766bb6
"Fund your vehicle license renewal
You can use your Insure Funder account to fund your vehicle license renewal with eNaTIS. You will pay your invoice with eNaTIS and email your receipt to ***. Your refund will be processed within 5 working days. "
Nowhere do they say I must use the online portal of eNatis to pay for my license renewal. If I knew this, I would not have stood in a queue for 2 hours.
Now because their automated system does not allow for this to be processed, they cannot do the refund.
This is ridiculous. I would like someone to process this refund manually please. Either into my Discovery Miles account or into my Discovery bank account.
The moneys are available in my IFA account.
Regards,
Jacques
Monica from Discovery Insure contacted me. Discovery told me that they will not process the IFA refund because I did not use the eNatis online platform.
On the adds this is not specified.
On the government site (link below), eNatis description is:
https://www.policeroadstransport.fs.gov.za/?page_id=1381
"What is eNaTis?
The National Traffic Information System (eNaTiS) is the official register for all vehicle, driving licence, contravention and accident data.
"
On Discovery's website:
https://www.discovery.co.za/assets/discoverycoza/financial-advisers-zone/insurance/insure-funder-account.pdf?msockid=38e81ec417***a***d16766bb6
"Fund your vehicle license renewal
You can use your Insure Funder account to fund your vehicle license renewal with eNaTIS. You will pay your invoice with eNaTIS and email your receipt to ***. Your refund will be processed within 5 working days. "
Nowhere do they say I must use the online portal of eNatis to pay for my license renewal. If I knew this, I would not have stood in a queue for 2 hours.
Now because their automated system does not allow for this to be processed, they cannot do the refund.
This is ridiculous. I would like someone to process this refund manually please. Either into my Discovery Miles account or into my Discovery bank account.
The moneys are available in my IFA account.
Regards,
Jacques
jJ
jacquesr J's update03 Mar 2026, 09:45
Reviewer Update
Good day,
Monica from Discovery Insure contacted me. Discovery told me that they will not process the IFA refund because I did not use the eNatis online platform.
On the adds this is not specified.
On the government site (link below), eNatis description is:
https://www.policeroadstransport.fs.gov.za/?page_id=1381
"What is eNaTis?
The National Traffic Information System (eNaTiS) is the official register for all vehicle, driving licence, contravention and accident data.
"
On Discovery's website:
https://www.discovery.co.za/assets/discoverycoza/financial-advisers-zone/insurance/insure-funder-account.pdf?msockid=38e81ec417***a***d16766bb6
"Fund your vehicle license renewal
You can use your Insure Funder account to fund your vehicle license renewal with eNaTIS. You will pay your invoice with eNaTIS and email your receipt to ***. Your refund will be processed within 5 working days. "
Nowhere do they say I must use the online portal of eNatis to pay for my license renewal. If I knew this, I would not have stood in a queue for 2 hours.
Now because their automated system does not allow for this to be processed, they cannot do the refund.
This is ridiculous. I would like someone to process this refund manually please. Either into my Discovery Miles account or into my Discovery bank account.
The moneys are available in my IFA account.
Regards,
Jacques
Monica from Discovery Insure contacted me. Discovery told me that they will not process the IFA refund because I did not use the eNatis online platform.
On the adds this is not specified.
On the government site (link below), eNatis description is:
https://www.policeroadstransport.fs.gov.za/?page_id=1381
"What is eNaTis?
The National Traffic Information System (eNaTiS) is the official register for all vehicle, driving licence, contravention and accident data.
"
On Discovery's website:
https://www.discovery.co.za/assets/discoverycoza/financial-advisers-zone/insurance/insure-funder-account.pdf?msockid=38e81ec417***a***d16766bb6
"Fund your vehicle license renewal
You can use your Insure Funder account to fund your vehicle license renewal with eNaTIS. You will pay your invoice with eNaTIS and email your receipt to ***. Your refund will be processed within 5 working days. "
Nowhere do they say I must use the online portal of eNatis to pay for my license renewal. If I knew this, I would not have stood in a queue for 2 hours.
Now because their automated system does not allow for this to be processed, they cannot do the refund.
This is ridiculous. I would like someone to process this refund manually please. Either into my Discovery Miles account or into my Discovery bank account.
The moneys are available in my IFA account.
Regards,
Jacques