JB
Jolande B
1 reviews | Active since Nov 2013
02 Mar 2021, 10:57
No driving points
I joined DI in Dec 2020 and had the tracking device installed in my vehicle. It is now 3 months later and I have had NO points from this device. I have followed up with them and get told the device is working correctly but still NO points. I logged a call about this more than 2 weeks ago but have had no assistance in the matter. This is unacceptable!!
Helpful (0)
Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
02 Mar 2021, 12:35Good day Jolande
Thank you for raising your concerns.
We have communicated with the relevant management team to facilitate a resolution with haste as raised in your review.
A representative will get in touch with you in due course to assist.
Regards
Discovery Insure
Thank you for raising your concerns.
We have communicated with the relevant management team to facilitate a resolution with haste as raised in your review.
A representative will get in touch with you in due course to assist.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply02 Mar 2021, 12:35
Official
Good day Jolande
Thank you for raising your concerns.
We have communicated with the relevant management team to facilitate a resolution with haste as raised in your review.
A representative will get in touch with you in due course to assist.
Regards
Discovery Insure
Thank you for raising your concerns.
We have communicated with the relevant management team to facilitate a resolution with haste as raised in your review.
A representative will get in touch with you in due course to assist.
Regards
Discovery Insure
Best regards,
JB
Jolande B's updateReviewer Update
03 Mar 2021, 12:13Pathetic Discovery! No-one has bothered to contact me. Pathetic!!
JB
Jolande B's update03 Mar 2021, 12:13
Reviewer Update
Pathetic Discovery! No-one has bothered to contact me. Pathetic!!
Discovery Insure's replyOfficial
03 Mar 2021, 13:42Good day Jolande,
Your query is still open for a resolution and the team is investigating, we apologise for the delay.
Regards
Discovery Insure
Your query is still open for a resolution and the team is investigating, we apologise for the delay.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Mar 2021, 13:42
Official
Good day Jolande,
Your query is still open for a resolution and the team is investigating, we apologise for the delay.
Regards
Discovery Insure
Your query is still open for a resolution and the team is investigating, we apologise for the delay.
Regards
Discovery Insure
Best regards,
Discovery Insure's replyOfficial
03 Mar 2021, 13:55Good day Jolabde,
We are trying to get a hold of you in order to facilitate a repair booking on your device, Our systems team have advised that the trips are showing on but not pulling on our master file, for this reason a repair is due.
C- track will make contact with you again as a ticket has been open for a resolution within 48hrs.
Regards
Discovery Insure
We are trying to get a hold of you in order to facilitate a repair booking on your device, Our systems team have advised that the trips are showing on but not pulling on our master file, for this reason a repair is due.
C- track will make contact with you again as a ticket has been open for a resolution within 48hrs.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply03 Mar 2021, 13:55
Official
Good day Jolabde,
We are trying to get a hold of you in order to facilitate a repair booking on your device, Our systems team have advised that the trips are showing on but not pulling on our master file, for this reason a repair is due.
C- track will make contact with you again as a ticket has been open for a resolution within 48hrs.
Regards
Discovery Insure
We are trying to get a hold of you in order to facilitate a repair booking on your device, Our systems team have advised that the trips are showing on but not pulling on our master file, for this reason a repair is due.
C- track will make contact with you again as a ticket has been open for a resolution within 48hrs.
Regards
Discovery Insure
Best regards,