NO DQ TRACK

I joined Discovery insure on 1 Nov 2014 for my vehicle and the DQ device was only installed on 6 December (I hope) because to date (after 4 months) I have had no feedback on my driving or any other contact from Discovery insure after several phone calls and e-mails. I had to fetch my own fuel card from Tiger wheel & tyre but could not use it so far because there is no contact or reports on my cellphone or the website. I cannot check DQ mapper as well. So I just have to hope that the tracker device is working in case my vehicle is ******. It is a disgrace that such a company as Discovery has such PATHETIC service and no person to report to, that's why I have to turn to a platform such as this in the hope that someone may respond positively.