No Details, No Action and No response.

I am insured with discovery insure and I was involved in a car accident on the 17th of November 2017. The insurance made the necessary arrangements to tow my car. Car Hire was arranged for me from 21.11.2017 to 21.12.2017. From Monday (20 November 2017) until today all I am getting is that an assessment has been booked for my car. I called in yesterday (27.11.2017) to enquire and I was informed that an assessor has been sent and they will inform me when the report is back. Shortly after that I received a call from the Discovery call centre agent asking me if my car was towed after the accident or do I have it with me? This raised an alarm for me, does Discovery know where my car is???? I have details of the company that is storing my car and they have confirmed with me today that the car is there and no assessor has been sent to check my car. My issue is that I don't want to wait until the last minute to know whether my claim is being processed or not. secondly the car hire is going to expire soon and I don't want to be left stranded without a car just because Discovery is dragging their feet. And another thing is that no one seems to know what is going on with my claim and my claim administrator (Tshepiso Mazibuko) is not responding to my emails. Please provide clarity on my claim.