HD
Hans D

1 reviews | Active since Apr 2017

03 Apr 2017, 10:20

No delivery on Fuel Rewards

<p>We have two vehicles insured through Discover Insure, because the cash back reward for good driving saves us quite a bit on our premiums each month. Until end of 2016 we received fuel rewards on each vehicle, as per our contract. However, as from January 2017, we are receiving the fuel cash back rewards only on one of the vehicles.</p> <p>When I alerted Discover Insure about this (Reference: WRefNo# ********** 072#- ********** 790 -MailRef# ********** 200#) I went to a lot of trouble to get all the relevant in formation and attach it to the initial inquiry. I received the blunt reply that a fuwl reward was paid out on a specific date. Yes, sure, this is the reward for the one vehicle. The person handling the inquiry did not even look into the problem (or did not comprehend it), and this is my main concern.</p> <p>I sent a follow up e-mail sharing these sentiments, but that was met with silence - NO further response. I'm trying Helopeter as a last resort.</p>

0
Replies (3)
Discovery Insure
Discovery Insure's reply03 Apr 2017, 11:20
Official

Thank you for taking my call.

As discussed I will investigate your fuel transactions for the second vehicle on the policy.

Once again I would like to apologise for the inconvenience incurred in the way that your initial query was handled.

Regards,

Sakhe

Discovery Insure

HD
Hans D's update07 Apr 2017, 16:33
Reviewer Update

Sakhe went out of his way to sort out this matter and I received feedback this afternoon that the issue has been resolved.

This is the type of service that I am used to when dealing with Discovery Insure! Sakhe Tyatyeka, I thank you.

Discovery Insure
Discovery Insure's reply07 Apr 2017, 17:23
Official

Thank you for sending us your feedback, Sakhe will be delighted to receive your compliment.