No Customer Service when Claiming
<p>My car was ****** on 5th March, claims logged for vehicle and posessions inside the vehicle.</p> <p> </p> <p>10 days and i am yet to receive a call from Discovery Insure to finalise and resolve my claim. The allocated consultant Roslin Moodley advised she would call me today to finalise and resolve my claim, I am still waiting!</p> <p> </p> <p>Clearly my business means little to Discovery after many years of loyal paying!</p> <p> </p> <p>Clearly it's time to start looking for alternate insurance!</p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We understand that Roslin has been in contact with you to explain and apologise for the delay, we will follow up with her to make sure claim is being finalised.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We understand that Roslin has been in contact with you to explain and apologise for the delay, we will follow up with her to make sure claim is being finalised.
Regards,
Sakhe
Discovery Insure
After having notified my broker and Long Term Insurance broker of the poor service received from Discovery, I received calls from everybody.
Once again, i'm waiting. I have been advised my claim is with Roslin's superior for approval etc.
At present, i have had no feedback for 21 hours.
Facebook friends have advised Discovery Insure is slow in claims and i will be sure to share my experience with everybody.
After having notified my broker and Long Term Insurance broker of the poor service received from Discovery, I received calls from everybody.
Once again, i'm waiting. I have been advised my claim is with Roslin's superior for approval etc.
At present, i have had no feedback for 21 hours.
Facebook friends have advised Discovery Insure is slow in claims and i will be sure to share my experience with everybody.
Thank you for bringing this to our attention.
We understand that Roslin has been busy working on the claim, and has provided you with an update on its progress.
Thank you for bringing this to our attention.
We understand that Roslin has been busy working on the claim, and has provided you with an update on its progress.