No customer service! Do not think Discovery will ever contact you back should you have a problem.

Took my car to the panel beater and received it back in worse condition than when I sent it in. I informed Discovery of the situation so they do not approve claims for the panel beater in the future to assist other Discovery clients and wanted to inform them of the claim they paid out to someone who damages their customer's cars. They said they want nothing to do with it and will not assist me any further. I did not sign the form giving the consent that all responsibility transfers from them to me when the claim is paid out and thus it remains their responsibility to see that my car gets repaired for the claim they approved. When trying to contact their complaints department I was met with no response, when requesting legal documents I was met with no response. I did not even receive a call or email for feedback on how the repairs went as I did with other insurance companies in the past. Client care is non existent. Will take the query further to the ombudsman.