No Customer Service And Battling With A Claim For Over A Month

I am so disappointed in Discovery Insure, I was in an accident on the 2nd of February, I immediately logged a claim on the Discovery app and received a notification that someone will contact me shortly. A day or two later I received a call from the assessor to schedule an appointment for him to assess my vehicle. The vehicle was then assessed and on the 8th of February I was advised on email that the panel beaters will be in contact to book my vehicle in. I was happy with the service from the assessor as well as the panel beaters, however in this whole process a Discovery agent only contacted me twice, the first time on the 8th to confirm the 3rd party details even though I had logged it on the claim and the second time on the 13th as I had an issue with the car rental and requested to be contacted. Not once did they phone to find out if I was ok or to hear if I need any further assistance or even to provide updates on my claim but the panel beaters were amazing and provided updates daily so I wasn't too concerned. On the 20th of February my vehicle was still with the panel beaters so I sent Discovery a mail to assist in extending the car rental, I also requested a list of repairs that would be done on my vehicle, to date I have still not received received this list even though I have requested it on more than one occasion. I didn't receive any feedback on my mail so I contacted my broker who assisted with at least sorting out the car rental extention. I collected my vehicle on the 24th from the panel beaters and was disappointed to see the mirror and windscreen hadn't been repaired even though it was part of the damage from the accident but because I didn't have a list of repairs I couldn't take it up with the panel beaters as I don't know if this was listed or not. No one from Discovery called me to find out if everything is OK or hear if I'm happy with the repairs or not. On the 6th of March my wheel started to make a terrible noise, I sent a follow up email to Discovery on the 7th of March to find out what is the process I need to follow regarding this, I also requested the repairs list again. I hadn't heard back from them by the end of the day so I called the panel beaters and they said I must bring my vehicle back to them on the 9th so that they can have a look. On the 9th I took my vehicle in and they advised that it's the wheel bearing and mounting shaft and it is too dangerous for me to drive the vehicle so they kept it there and advised they would submit another claim to the insurance to have this repaired. My biggest question is why was this not picked up and fixed with my original claim? That afternoon I phoned the panel beaters to hear what is going on and they advised they are still waiting for the insurance to approve the claim. I sent a message to my broker for some assistance as I had not received feedback from my email that had been sent on the 7th already, he advised he has escalated the matter but doesn't have access to claim status. Till today I have received no further feedback from Discovery, I am sitting without a vehicle and no one even bothers to get back to me to provide me with an update. Who knows how long it's going to take to have the claim approved. Discovery is quick to take their money every month but the customer care is a disgrace. Their clients are clearly just a number and I am so sorry I changed insurance from my previous insurance company.