No customer service

Discovery is a fantastic company with a very big name, but this one lady Rene Swart’s service is absolutely pathetic The first problem I had was when our fridge broke and I put in a claim I waited 4 days dor a response from her not even my broker got feedback this resulted in me loosing 48 liters of breast milk now any breastfeeding mother knows all of the work and effort it takes to get a decent stock build up to give their baby only the best now, NO amount of money will ever replace what I have lost and if it didn’t take 4 days then I am sure it would not have happened

She is again not answering my request There is absolutely NO customer service from her side I expect to get what I pay for and that is decent Service!!! I am fed up now and I don’t want to deal with her anymore