No Customer Service

I contacted Discovery Insure on Monday the 07/12/15 to process a claim for a motor vehicle accident which occurred on Saturday the 05/12/15. Kgotsatso assured me that the vehicle will be towed to the assessors on Monday the 07/12/15. I emailed the case number to her with a detailed description and diagram sketch of the accident on Tuesday the 08/12/15 and requested that she acknowledge receipt of the email and up to date has not got back to me. I have called her office and left numerous messages for her to call me but she has not got back to me. Her customer service skills does not qualify her to work at Discovery. I tried contacting her Manager but he is never available.