DA
Damien A
1 reviews | Active since Jan 2017
24 May 2022, 10:10
No Contact at the Contact Center
Trying to get them to call me or trying to call them seems impossible.
Helpful (0)
Replies (3)0
Replies (3)DA
Damien A's updateReviewer Update
24 May 2022, 15:23I still have not received any correspondence or a call from Discovery.
DA
Damien A's update24 May 2022, 15:23
Reviewer Update
I still have not received any correspondence or a call from Discovery.
DA
Damien A's updateReviewer Update
08 Jun 2022, 07:36Hi, it's not fair that I have to continously try to get a hold of the agent Sanele or even anyone who can assist. I have bee with other insurance companies and was always given priority as a client, it seems your call center is automated and not manned by Humans. I spent a total of 12min over 4 calls in total being redirecteddand asked to enter I'd number claim number, but not once getting to speak to someone, with the rising prices in our economy, airtime is a luxury and I only bought it for making contact with your as yourl couldn't call me as request.
DA
Damien A's update08 Jun 2022, 07:36
Reviewer Update
Hi, it's not fair that I have to continously try to get a hold of the agent Sanele or even anyone who can assist. I have bee with other insurance companies and was always given priority as a client, it seems your call center is automated and not manned by Humans. I spent a total of 12min over 4 calls in total being redirecteddand asked to enter I'd number claim number, but not once getting to speak to someone, with the rising prices in our economy, airtime is a luxury and I only bought it for making contact with your as yourl couldn't call me as request.
DA
Damien A's updateReviewer Update
08 Jun 2022, 07:38I have still not been satisfied with the outcome and I donr want the agent to presume anything, the agent needs to call me and apologies for wasting my time
DA
Damien A's update08 Jun 2022, 07:38
Reviewer Update
I have still not been satisfied with the outcome and I donr want the agent to presume anything, the agent needs to call me and apologies for wasting my time