1 reviews | Active since Nov 2009
No Contact
<p>Logged a claim on the Discovery Insure website last week Monday-30 May 2016-</p> <p>Since then I have had contact with the call centre 4 times-Each time when I phone in. First nothing was done with my claim until Friday 6 June, when I phoned in to find out what was going on....Each and every other contact has been at my instigation. No-one is calling me. Not even replying to my e-mails.</p> <p>Really is this what you guys call service?</p> <p>I call it "time to look for a new insurance company"!!!!!!</p> <p>Contact me ****it and lets finalise this claim!</p>
Thank you for your comment.
We have been informed that your claim is being validated and a decision on the claim should be communicated in due course. The concerns raised with the lack of communication have been brought to the attention of the claims management team.
We sincerely apologise for the delayed service experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment.
We have been informed that your claim is being validated and a decision on the claim should be communicated in due course. The concerns raised with the lack of communication have been brought to the attention of the claims management team.
We sincerely apologise for the delayed service experienced.
Regards,
Sekgobola
Discovery Insure