HD
Hans D
1 reviews | Active since Mar 2009
05 Oct 2020, 14:08
No communication regarding rental vehicle
Logged a claim related to my vehicle on the app. Was informed on 28 Sept by the repair shop that the car should be in on 30 Sept. I requested car hire (covered by my policy) also on 28 Sept, again using the app. After no feedback from DI, I phoned on 01 Oct inquiring about my request for vehicle hire. I was promised a call back that same afternoon with details related to a vehicle to be picked up from Avis. Today is 05 Oct: 1) I have received no call back; 2) received no rental car, but instead 3) had to duck and dive to get transport. This is totally unacceptable from a company creating the impression (through their TV ads) of being on the ball and concerned about their clients. Not the case!
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Hans D's updateReviewer Update
06 Oct 2020, 08:3606 October: received a call from Avis to assist with courtesy vehicle; this was 30 mins after the repair shop indicated my damaged car is ready for collection today. Speak of too little too late ...
But I suppose Discovery Insure is happy; they do not need to pay over to Avis that part of the risk premium I have already paid - if you do this to a few thousand clients, just think how your financial results will improve!
But I suppose Discovery Insure is happy; they do not need to pay over to Avis that part of the risk premium I have already paid - if you do this to a few thousand clients, just think how your financial results will improve!
HD
Hans D's update06 Oct 2020, 08:36
Reviewer Update
06 October: received a call from Avis to assist with courtesy vehicle; this was 30 mins after the repair shop indicated my damaged car is ready for collection today. Speak of too little too late ...
But I suppose Discovery Insure is happy; they do not need to pay over to Avis that part of the risk premium I have already paid - if you do this to a few thousand clients, just think how your financial results will improve!
But I suppose Discovery Insure is happy; they do not need to pay over to Avis that part of the risk premium I have already paid - if you do this to a few thousand clients, just think how your financial results will improve!