NO COMMUNICATION OR CUSTOMER SERVICE

I was involved in a minor accident in late December 2022. I then, submitted a claim with Discovery Insure and the relevant steps were followed (taking my vehicle to their preferred assessor) as per protocol.

I was then advised telephonically that my claim was under excess and that it would be closed. HOWEVER, I explained to the claims handler that I do not believe the damage to be this low and that I would have liked to source a second and even third quote. This was all good and the claim was to be re-opened if I have the necessary quotes to prove otherwise.

It has been a whole month of me trying to mail the so called claims handler and the general customer contact centre without ANY response or communication! The call centre does not recognize the previous claim reference provided and just says "we do not have a claim with that reference".

I am beyond ****ed off with Discovery and how this "premium service" handles customers. I am the one with a vehicle that I do not drive in fear of any further damage until its repaired! Meanwhile, Discovery of course debits another premium, without any service or communication for 30+ days!