No Communication, No Follow Up , No Definite Answer! Ridiculous Customer Service!

Communication is Pathetic, I was rear smashed in December last year, your legal team is still recovering the funds and could not get a hold of the 3rd party, when all it took was 1 call from me, and I even gave them the details,my vehicle is still not fixed, been following up since 26/01/18..awaiting parts, what is your purpose if the client has to do all the work and keep following up ? was expected to receive feedback from JohnMo by the 28th, still no communications from this company. "The parts should arrive on the 27/02/2018 and the client will be contacted to make a booking date so the repairs can be done.”, the parts have was originally meant to have arrived on the 8th FEB (Original delayed Date), every week this matter is being "Escalated" .. to nothing, default response on twitter : basically means .. "Thanks for paying us to do nothing"!