1 reviews | Active since Dec 2010
No Communication - No Customer service
Looking at all the responses from Discovery Insure, you can see that it is standard mumbo jumbo that means nothing. <br> <br> I had a incident with my car on the 29 Nov 2015, It took Discovery two weeks to assess my vehicle. Almost 2 months to reject a claim based on consequential damages that occurred while the vehicle was I their possession. <br> <br> And to put the cherry on the cake, then Discovery Insures investigator Bongani Mungwa tells me the paying client that I am lying and makes empty promises. Also does not return calls or emails<br> <br> Contacting them to get information is a nightmare, The claim consultant Trey Chetty never returns any calls or emails.<br> <br> And worst the team leader a Jathin Mathura leads by example also not returning any of my calls or email to him.<br> <br> It really shows that Discovery Insure does not value their Cientele. <br> <br> It seems that a recent article is true ... that the Insurance companies pay bonuses for every claim that is rejected. Congratulations YOU are casing clients away. <br> <br> <br> <br> Jathin Mathura <br> <br> <br> <br> <br> Jathin Mathura <br>
We have assessed the reports on your claim and the length at which our claims team has taken to come to a decision on it.
Whist we are committed to our responsibility, which is to put all our policyholders back in the same position they were in prior to damage or loss, the same goes with ensuring that we only settle valid claims.
We are very sorry that the final outcome of your claim was not a satisfactory one. Please feel free to follow the available options in seeking an alternative outcome.
Regards,
Sekgobola
Discovery Insure
We have assessed the reports on your claim and the length at which our claims team has taken to come to a decision on it.
Whist we are committed to our responsibility, which is to put all our policyholders back in the same position they were in prior to damage or loss, the same goes with ensuring that we only settle valid claims.
We are very sorry that the final outcome of your claim was not a satisfactory one. Please feel free to follow the available options in seeking an alternative outcome.
Regards,
Sekgobola
Discovery Insure